From 3a003a6eb5ea863f569bb3399f9a0d445eec400d Mon Sep 17 00:00:00 2001 From: fukachan Date: Fri, 9 Mar 2001 16:03:31 +0000 Subject: merge references --- fml/lib/FML/Ticket/System.pm | 32 ++++++++++++++++++++++++++++---- 1 file changed, 28 insertions(+), 4 deletions(-) (limited to 'fml/lib/FML/Ticket/System.pm') diff --git a/fml/lib/FML/Ticket/System.pm b/fml/lib/FML/Ticket/System.pm index c886a6ed..2c063ace 100644 --- a/fml/lib/FML/Ticket/System.pm +++ b/fml/lib/FML/Ticket/System.pm @@ -21,11 +21,12 @@ use FML::Log qw(Log); FML::Ticket::System - ticket system core engine -=head1 SYNOPSIS +=head1 SYNOPSIS - package FML::Ticket::Model::toymodel; - use FML::Ticket::System; - @ISA = qw(FML::Ticket::System); + use Ticket::Model::toymodel; + $ticket = new Ticket::Model::toymodel; + $ticket->asign($curproc, $args); + $ticket->update_cache($curproc, $args); =head1 DESCRIPTION @@ -170,6 +171,29 @@ sub increment_id } +=head1 REFERENCES + +=head2 ticket status ("RT" case) + +A Request will always be in one of the following four states: + + Open -- the Request is expecting imminent action a/o updates + Stalled -- the Request needs a specific action or piece of + information before it can proceed + Resolved -- the Request has either been answered or successfully + taken care of, and no longer needs action + Dead -- the request should not have been in the ticketing system to begin + with and has been completely purged. + +=head2 ticket status ("REQ" case) + + Another somewhat hardcoded features is the "status" field. + We're not exactly sure how to use this yet, but normally + use "stalled" to indicate that this request isn't one can + make any progress at the moment, thus isn't worth picking + from the queue to work on. + + =head1 SEE ALSO L, -- cgit v1.2.1